Help Center
Deliverme TT Help Center
Need Help? We're Here for You — Fast, Friendly Support from DeliverMe TT
At DeliverMe TT, our friendly customer care team is just a message away—ready to guide you through app set up, or account questions. Whether you’re sending, riding, or managing, our Help Center provides fast, reliable answers to keep your experience smooth across Trinidad.
WhatsApp Us: 683-RIDE (7433)
Profile Verification
Verifying your profile on our rideshare app is a quick and essential step to ensure a secure and trustworthy experience for everyone in the community. By completing your profile verification, you help us confirm your identity, protect against fraud, and maintain the highest safety standards for both riders and drivers. Verified profiles also enjoy faster onboarding, access to exclusive features, and increased trust from other users.
To complete the profile verification process, please follow these steps in app:
- Click the three bars in the top left corner.
- Click the arrow in the top right corner.
- Scroll down and click on "Profile Verification."
- Upload a selfie image along with the front of your id to match the image.
- We understand that privacy is important.
- Your image will solely be used for identification and authentication purposes by the office, enhancing the security of our platform
Fraud Protection For Debit/Credit Card
Are You Concerned About Who Has Access To Your Card Details?
DeliverMe TT is also concerned about the protection and safety of debit / credit card holders’ details from fraudsters. This is why we have upgraded to 3DS2 to ensure only the card holders authorizes a card trip via OTP (One Time Passcode
- If card was unaccepted in wallet, alternatively you can At the Map screen change the Cash option and select “Pay Via Card” to request a ride. At the the end of the trip select pay via card. A form will appear for user to enter your card and name details to process the transaction
- Ride safe knowing DeliverMe TT has all your online transactions encrypted and secured.
- Via Your Wallet complete the card registration.
- An OTP code will be sent via SMS to the registered card holder’s mobile number. Enter the code to give authorization.
DeliverMe TT Waiting Fee Policy
To ensure a smooth and efficient ride experience, DeliverMe TT offers a 3-minute grace period for all ride bookings. After this grace period, a waiting fee of $1 per minute will apply. Riders are encouraged to request a ride only when fully ready to depart to avoid unnecessary charges. Drivers will notify riders via the app or phone call when they are en route, and the app will display real-time updates, including the estimated arrival time (ETA) and driver’s live location. This policy helps us keep rides timely and fair for both riders and drivers across Trinidad.
How To Request A Ride
Open the DeliverMe TT app and tap “Where to?” to enter your destination. The app automatically detects your current location, so there’s no need to adjust it manually. Choose your preferred car type, and a fare estimate will be displayed based on the expected time and distance. Please note that the final price may vary depending on traffic delays or the route chosen by your driver. It’s quick, easy, and designed to get you moving smoothly across Trinidad & Tobago.
Preschedule A Ride
Advance Ride Booking Made Easy with DeliverMe TT
DeliverMe TT makes planning your travel simple and flexible—you can schedule a ride from 1 hour up to 90 days in advance right through the app. Need multiple rides? No problem! Our app supports multiple bookings, whether for personal errands or business needs. Choose your preferred payment method—cash or card—at checkout. Once your booking is confirmed and a driver is assigned, you’ll see their photo, name, contact, and vehicle details under the “Schedule” menu for full transparency. If you need help booking through admin support, please call before 7 PM to ensure timely processing. Enjoy reliable, scheduled rides with DeliverMe TT across Trinidad.
Multiple Stop Booking
At DeliverMe TT, we understand that your journey may involve visiting multiple locations. Our Multiple Stops Service is designed to make your travel seamless and efficient. Whether you’re running errands, attending meetings, need an aiport pickup or drop, or planning special events, our flexible itineraries allow you to create customized routes. With real-time updates, you can stay informed throughout your journey, while our professional drivers handle navigation and logistics. Enjoy a time-saving and cost-effective solution that ensures a comfortable and safe experience.
Refer & Earn With DeliverMe TT
Love using DeliverMe TT? Now you can share the experience and earn rewards! With our Refer & Earn program, existing users can invite their friends to download the DeliverMe TT app by sharing a unique referral link. When a friend signs up and takes their first ride, they’ll receive an exclusive discount—and as a thank-you, DeliverMe TT will credit your wallet with cash rewards for every successful referral. It’s our way of saying thanks for spreading the word and growing our delivery community across Trinidad & Tobago!
Deliverme TT - Contact Support
